Returns & Refund
At Deycsonindia Private Limited, we are committed to providing you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help. This Returns & Refund Policy outlines the terms and conditions for returning items purchased from our online store.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- The return must be initiated within [7] days of the delivery date.
- You must have proof of purchase (order number, receipt, etc.).
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
- Perishable goods
- Custom or personalized items
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [contact email] or [phone number] to request a Return Merchandise Authorization (RMA) number.
- Once you receive the RMA number, securely package the item, including all original packaging, accessories, and documentation.
- Clearly write the RMA number on the outside of the package.
- Ship the package to the following address.
4. Shipping Costs
- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the original shipping cost will be deducted from your refund amount.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [15] business days.
